Just a few weeks ago, COVID was ravaging hospitals across the country as cases were surging following the December holidays. St. Francis Medical Center is already one of Los Angeles County’s busiest trauma centers. During the surge, St. Francis was up to 120% capacity – and still caring for every patient that came through its doors. With the ER turned into a COVID unit, some emergency services were moved to tents in the parking lot. Chip spoke with St. Francis’ CEO Dan Jones who explained how the hospital was able to meet the challenge with their extraordinary staff, how they are working with staff to mitigate burnout, and how Prime Healthcare is investing in the hospital and the community it serves.