Episodes
Monday Jul 29, 2019
Improving the HCAHPS Survey and Demonstrating its Value with Bill McInturff
Monday Jul 29, 2019
Monday Jul 29, 2019
On this episode, Chip sits down with Bill McInturff to discuss the results of his demonstration he did with Micah Roberts that focused on recasting and improving the HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey. The report, concluded that even though the HCAHPS is a well-designed, well-administered survey, it could be strengthened to add items important to patients. The demonstration also added an online delivery mode and found that it increases response rates.
Version: 20240320
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.